7gain's Privacy Policy

7gain is a trusted online entertainment platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy explains how the 7gain platform collects your information, why it collects it, how it uses it, and how it keeps it secure.

This policy applies to 7gain's website, mobile application, and other digital services. When you create an account, log in, or use any service on our platform, you agree to the terms of this privacy policy.

We believe that transparency about information is the foundation of earning users' trust. That is why this policy is written in clear, plain language, so you can easily understand how your information is being handled.

2.1 Information You Provide Directly

When you register an account with 7gain or use our services, you voluntarily provide the following information:

• Full name and username
• Valid national ID card or passport number (for age verification)
• Date of birth (for the sole purpose of verifying 21+ age)
• Mobile number and email address
• Residential address
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account number)
• Gaming activity and preference history

2.2 Automatically Collected Information

While you use the 7gain platform, certain information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Referring source and exit destination
• Duration of page visits and gaming session details
• Information about click, scroll, and navigation behavior
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

In certain circumstances we may also collect information from third-party sources, such as:

• Identity verification service providers
• Financial transaction processors (bKash, Nagad, Rocket, Upay, banking institutions)
• Fraud prevention and security verification agencies
• Publicly available information sources, where required for regulatory purposes

3 How We Use Your Information

7gain uses your information only for legitimate purposes. The main purposes are described below:

a) Account Management & Service Delivery:

• Creating, verifying, and managing your account
• Processing financial transactions including deposits and withdrawals
• Ensuring bonuses, promotions, and rewards are delivered
• Improving and personalizing gaming services

b) Security & Compliance:

• Age verification — ensuring access only for those aged 21 and above
• Preventing fraud, money laundering, and suspicious activity
• Maintaining the platform's cybersecurity
• Preventing unauthorized access to accounts

c) Communication & Support:

• Sending you important service-related messages
• Providing customer support — via 24/7 live chat and email
• Informing you of relevant promotional offers and updates (if you have given consent)

d) Responsible Gaming:

• Identifying and preventing potentially problematic gaming behavior
• Providing the ability to set personal limits and take voluntary breaks
• Sending information about responsible gaming tools and support

4.1 Sharing Information with Third Parties

7gain does not sell or rent your personal information. However, information may be shared with specific third parties in the following circumstances:

• Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and approved banks to complete transactions
• Technology service providers: With contracted partners for services such as hosting, data analytics, and cybersecurity
• Game providers: For the operation of services from providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI
• Security & verification agencies: For the purpose of identity verification and fraud prevention

All third-party partners are contractually bound to keep your information confidential and use it only for specified purposes.

4.2 Disclosure Under Legal Obligation

We may disclose information under a legal obligation or at the direction of a regulatory authority:

• As part of a court order or lawful legal process
• To assist with investigations by government authorities
• To provide information to relevant authorities in connection with preventing money laundering and terrorism financing
• To protect the rights, property, or safety of 7gain or third parties

5.1 What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. We use various types of cookies to improve your experience on the 7gain platform.

Essential Cookies:

These cookies are essential for the platform's basic functionality. They are used to maintain login sessions, carry out security checks, and remember user preferences. Disabling these cookies will prevent the platform from working properly.

Performance Cookies:

These cookies help us understand which pages are visited most and how users navigate the site. This information is used to improve platform performance and user experience.

Functionality Cookies:

These cookies are used to remember personalized settings such as language preference, display settings, and your gaming preferences.

5.2 Manage Your Cookies

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly. For more information on how to manage cookies, please refer to your browser's help section.

6.1 Technical Safeguards

7gain applies industry-standard technical measures to protect your personal information:

• SSL Encryption: All data transfers are handled through secure SSL/TLS encryption
• Encrypted Storage: Stored personal information is kept in encrypted databases
• Two-Factor Authentication: An additional layer of security for sensitive account activities
• Firewall & Intrusion Detection: Active monitoring systems to prevent cyberattacks
• Security Audits: Regular third-party security assessments are conducted

6.2 Organizational Safeguards

Alongside technical measures, 7gain follows strict organizational policies:

• Only authorized personnel can access the necessary information
• All staff receive training on data protection and privacy
• Employees are bound by confidentiality agreements
• An immediate response plan is in place in the event of a data security breach

7 How Long We Retain Your Information

7gain retains your information only for as long as necessary. The retention period is determined based on the following:

• Active accounts: All relevant information is retained for as long as your account remains active
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal and regulatory obligations
• Financial transaction records: Financial records are retained for an extended period in accordance with applicable law
• Marketing consent: If you withdraw your consent to receive marketing, that information is deleted promptly

Once the required retention period has ended, your information is securely deleted or anonymized so that you can no longer be identified.

8 What You Can Do

You have the following rights over your personal information on 7gain:

Right of Access:

You can request to know what information we hold about you. Within thirty days of your request, we will provide you with a complete list.

Right to Rectification:

If any information we hold about you is incorrect or incomplete, you can request a correction. We will correct the information as quickly as possible after verification.

Right to Erasure:

In certain circumstances you can request that your information be deleted. However, we may need to retain some information due to legal obligations or ongoing disputes.

Right to Restrict Processing:

You can request that we limit the use of your information for certain purposes, particularly in relation to marketing or promotional communications.

Right to Withdraw Consent:

You can withdraw your consent to marketing and promotional communications at any time. This will have no effect on your access to our services.

9 Age Verification & Child Protection Policy

7gain is an adult entertainment platform and is operated exclusively for individuals aged 21 and above. We do not collect or process information from minors.

• Age verification is mandatory at the time of account registration
• Proof of age via national identity card or passport is required
• If we become aware that a minor has provided information, that information will be deleted immediately and the account will be closed
• If you know that a minor is using our platform, please contact us immediately

10.1 How Changes Will Be Communicated

7gain may update this privacy policy from time to time. Before changes take effect, we will notify you in the following ways:

• Via a clear notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date on this page

For significant changes, we will seek your active consent before they take effect.

10.2 Your Response to Changes

If you continue to use the 7gain platform after a policy change, you will be considered to have accepted the revised policy. If you do not agree with the changes, you may request to close your account.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, wish to exercise your data rights, or want to know more about how your information is managed — please contact us through any of the following channels:

• Live Chat: Available directly on the 7gain platform — 24 hours a day, 7 days a week
• Email: [email protected]

We always strive to process your requests promptly. Identity verification may be required for data protection-related requests.

For more details, visit our FAQ page or read our Terms & Conditions.